FAQ
Are Jan Marini products cruelty-free / vegan / sustainable / safe?
Of course! Jan Marini skincare is all of the above. Our ingredients and formulations are manufactured in the global biotechnology hub of Silicon Valley, California under the strictest industry codes anywhere in the world.
Perhaps more importantly though, Jan Marini Skin Research is certified with Current Good Manufacturing Practise by the FDA. This is the highest standard of certification possible for skincare products and is equivalent to pharmaceutical manufacture. FDA oversight means each product has complete scientific integrity, ingredients are manufactured under license for Jan Marini or sourced from similarly qualified laboratories, and each product batch undergoes stringent stability and microbial testing at manufacture and up to declared shelf-life.
Where can I purchase Jan Marini Skin Research products?
JMSR products can be purchased from our Australian partner aesthetic skin clinics or online via our website www.janmariniaustralia.com.au.
To find your nearest clinic please contact us
info@janmariniaustralia.com.au
Freecall 1800 330 855
DM us @janmariniaustralia
Text us via the chat function on our website home page
Please note that JMSR do not sell to department stores, pharmacies or online platforms, only to our authorised clinical partners in Australia.
How can I be sure that the products I am purchasing are authentic?
We receive many complaints from people who have purchased “Jan Marini” products from various offshore and discount sites only to find the product is the wrong consistency or texture, is unboxed or damaged or is almost expired. We cannot support any purchases from strawberrynet, Harvey Norman online or other such sites as they are not authorised resellers and do not meet the clinical criteria required by Jan Marini Skin Research.
The reason these platforms carry Jan Marini is because their search data shows how many people are looking for these exceptional products. They then utilise their grey market networks to source unauthorised, redundant or counterfeit stock.
The only source of guaranteed genuine Jan Marini products supplied in Australia is via our official Australian page - janmariniaustralia.com.au - or one of our Australian partner Jan Marini stockists. Please check for the “Authorised Australian Jan Marini Stockist” notification on the seller's website or contact us via the chat function on our website or at info@janmariniaustralia.com.au to confirm.
How can I find out more information about a product?
You can learn all about our products on the individual product pages on our website. We also share product information on IG and FB @janmariniaustralia
For more detailed product information or specific questions, please reach out via our text function on the home page or email / call. We can refer you to your nearest stockist or help you out directly.
Are JMSR products suitable for my skin type?
Our products are scientifically formulated with options for all skin types and concerns. If you have questions about your specific skin concern, reach out to us at info@janmariniaustralia.com.au or click on the chat function and we can help you create a routine that works best for you. Alternatively you can book in for a consultation at a JMSR stockist and they will be able to assist.
How are JMSR products different from other brands?
Our products are backed by research and have been formulated and improved over the course of almost 30 years. The founder Jan Marini and chief scientists and researchers at JMSR are pioneers in the cosmeceutical and medical skin care industry. We have many published, peer reviewed papers that talk to the efficacy of the range as well as many case studies which show amazing results.
I have a question about JMSR treatments who can I ask?
Your nearest JMSR stockist can provide consultations, advice and recommend homecare and treatment programs.
Alternatively you can reach out to us directly at info@janmariniaustralia.com.au , 1800 330 855 DM us via @janmariniaustralia or message via the chat function on our website.
SHIPPING AND RETURNS
Shipping
No freight charge applies and we ship to all valid postal addresses within Australia, including PO boxes. Our usual shipping service is Australia Post Express Post
When can I expect to receive my JMSR package?
Please allow 1-2 business days for us to receive and process your order. You’ll get a shipment notification email with a tracking number as soon as your package ships. We use Express Post which generally means you will receive your order within 2 - 3 days of leaving our warehouse.
Where does Jan Marini Australia ship?
Jan Marini Australia ships to Australian addresses only.
Returns
Do you accept returns?
If you have received a product in error, or the product is faulty, we will replace your product and provide for any postage charges incurred by you in returning your product to us.
You should expect to receive your refund within a few days of us receiving your return, depending on the time your bank or financial institution takes to process the transaction. We prefer to refund you directly to your bank account as the funds are generally available to you within 24 hrs.
How do I organise a return?
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Product returns must be unused and in good condition.
Products will not be exchanged for change of mind.
All returns must be advised within 14 days.
I purchased a product via a JMSR authorised stockist, can I return it to you?
If you have any concerns with your purchase please get in touch with the clinic you purchased from and they will assist further. If they are unsure, they will get in touch with us.
Can you help with a product I bought from an unauthorised website?
We are only able to guarantee the authenticity of products purchased on janmariniaustralia.com.au and through our authorized stockists and clinic partners. We are not able to process returns or exchanges or otherwise assist with orders placed through third party platforms, especially offshore platforms often based in Hong Kong.
I have a media/PR related question. Who do I contact?
Thank you for your interest in working with us. To learn more about ways to work with us or to join our Jan Marini Insiders Ambassador Program please contact our marketing & PR team at transformyourskin@janmariniaustralia.com.au
How do I become a stockist?
Thank you for your interest in becoming a JMSR stockist. Please visit our become a stockist page and complete the form to register your interest and one of our Account Managers will reach out to you promptly.
What are Jan Marini Australia’s contact details?
info@janmariniaustralia.com.au
1800 330 855
DM us via socials @janmariniaustralia
You can also message us via the chat function on our website.
Have a question that isn’t listed here?
Please contact us so we can assist further.