Shipping is free of charge and we ship to all valid postal addresses within Australia, including PO boxes. We use Express Post for all web-store orders.
When can I expect to receive my JMSR package?
All webstore purchases are sent Express Post. There is no charge for shipping. Please allow 1-2 business days for us to receive and process your order. You’ll get a shipment notification email with a tracking number as soon as your package ships.
Where does Jan Marini Australia ship to?
Jan Marini Australia ships to all valid Australian postal addresses.
Do you accept returns?
If you have received a product in error, or the product is faulty, we will replace it immediately and provide for any postage charges incurred.
You can expect to receive your replacement within two weeks of shipping your return. This includes the transit time for us to receive your return (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes for your replacement to be delivered (2 to 4 business days). In most cases you will receive your replacement more quickly, but allowing for shipping delays is sometimes necessary.
If you need to return an item, email us at info@janmariniaustralia.com.au or text us via the "Text Us" icon on each page of the website. We'll respond as soon as we can.
We'll notify you via e-mail once we've received and processed the returned item.
Product returns for an incorrect order must be unused and in good condition.
All returns must be advised within 14 days of receiving your order.
I purchased a product via a JMSR authorised stockist, can I return it to you?
If you have any concerns with your purchase please get in touch with the clinic you purchased from and they will assist further.
Can you help with a product I bought from an unauthorised website?
We are only able to guarantee the authenticity of products purchased on janmariniaustralia.com.au and through our authorised stockists and clinic partners.
We are not able to process returns or exchanges or otherwise assist with orders not placed through our website or one of our Authorised Stockists.
What are Jan Marini Australia’s contact details?
info@janmariniaustralia.com.au
1800 330 855
Message us via the Text Us function on our website.